Since 1998: How Experience Helps Us Find the Right Instrumentation Solution
4 November 2026
Experience matters when getting measurement and process control right. Discover how Process Instrument Solutions has evolved since 1998, combining technical expertise, trusted partnerships and customer-focused support to help businesses find the right instrumentation solutions.
In process industries, getting measurement right is essential. From monitoring flow and pressure to measuring temperature, level and water quality, reliable instrumentation helps businesses understand their processes, maintain control and make informed operational decisions.
But choosing the right instrument isn’t always straightforward. Every application has its own requirements, operating conditions and challenges. Having access to the right products is important, but knowing which solution is suitable, how it should be implemented and what support it may need throughout its working life can make all the difference.
This is where experience matters.
Since 1998, Process Instrument Solutions has been helping customers navigate their instrumentation requirements. Over the years, we’ve evolved alongside the process industries, developing our capabilities beyond product supply to provide a more comprehensive range of technical services and support.
Our aim remains the same: to understand our customers’ needs and help them find the right solution for their application.
Our Story: From Instrument Supply to Complete Process Solutions
The process instrumentation industry has changed significantly since the late 1990s. Measurement technologies have advanced, automation has become increasingly sophisticated, and businesses face evolving demands around efficiency, reliability, safety and compliance.
Throughout these changes, PIS has continued to develop its knowledge, capabilities and approach to customer support.
What began as a business focused on instrumentation supply has grown into a process industry solutions provider offering a wider range of products and services. Today, we support customers with product selection, engineering design, installation, commissioning, calibration and ongoing servicing.
This evolution reflects an important understanding: supplying the right instrument is only one part of delivering a successful solution.
Customers also need technical guidance, practical support and access to expertise when their requirements change or challenges arise.
By expanding our capabilities, we’ve strengthened our ability to support customers at different stages of their instrumentation journey, from identifying suitable equipment to helping maintain its performance over time.
Our purpose-built offices and workshops in Thurston, Suffolk, provide a base for our team to collaborate, develop their expertise and support customers across a broad range of process industries.
Why Experience Matters When Selecting Instrumentation
Choosing instrumentation involves more than comparing specifications or selecting a product based on price.
The right equipment needs to be suitable for the application, compatible with the wider process and capable of performing under the conditions in which it will operate.
Experience helps us approach these decisions with the right questions.
Understanding the Application
Before recommending a solution, it’s important to understand what the customer needs to measure, the conditions the instrument will face and the outcome they’re looking to achieve.
For example, an instrument used in a food and beverage production environment may have different requirements from one installed in an oil and gas application or an energy generation facility.
Process conditions, installation requirements, measurement ranges and environmental factors can all influence the choice of equipment.
Our team works with customers to understand these requirements and explore suitable options, drawing on our instrumentation knowledge and relationships with specialist manufacturers.
By starting with the application rather than the product, we can help customers make more informed decisions.
Finding the Right Technology
With so many instrumentation technologies available, identifying the most suitable option can be challenging.
Different instruments may measure the same process variable, but their operating principles, installation requirements and performance characteristics can vary.
Our experience helps us guide customers through the available options, considering factors such as accuracy, reliability, compatibility and the demands of the process.
Whether you’re looking for a flow measurement solution, level monitoring equipment, pressure and temperature instrumentation or analytical measurement technology, our focus is on identifying products that meet your application requirements.
The objective isn’t simply to supply an instrument. It’s to help you select a solution that makes sense for your process.
Thinking Beyond the Initial Purchase
An instrument’s performance over time is just as important as its initial selection.
Installation, commissioning, calibration and maintenance all contribute to the successful operation of instrumentation. If these considerations are overlooked during the selection process, businesses may face avoidable complications later.
At PIS, our broader service capabilities allow us to consider the support a customer may need beyond the initial purchase.
By looking at the wider requirements from the outset, we can help customers consider the practicalities of implementing and maintaining their chosen solution.
More Than Products: Technical Expertise You Can Access
One of the benefits of working with an experienced instrumentation partner is having access to people who understand the technology and the practical challenges involved in applying it.
At PIS, our team brings together knowledge across instrumentation sales, engineering, calibration, commissioning, project coordination and aftersales support.
This allows us to support a variety of customer requirements, whether that’s sourcing an individual instrument, investigating an existing measurement issue or discussing a wider engineering project.
Our technical expertise is also strengthened by our relationships with established manufacturers and specialist supply partners. These relationships help us access product knowledge and explore solutions for applications across different industries.
We believe good technical support should be accessible. That means listening to customers, asking the right questions and explaining available options clearly, helping them understand the choices relevant to their requirements.
It’s an approach built around collaboration rather than simply supplying equipment and moving on to the next order.
Supporting Customers Throughout the Instrumentation Lifecycle
Our experience has helped shape a service offering that extends across the lifecycle of process instrumentation.
Product supply and selection: Helping customers identify suitable instruments for their applications and access the technologies they need.
Engineering design and turnkey solutions: Supporting projects that require a more integrated approach to instrumentation, from planning and design through to implementation.
Installation and commissioning: Helping customers bring instrumentation into operation and address the practical requirements of new installations and upgrades.
Calibration and maintenance: Supporting ongoing measurement confidence and equipment performance through appropriate servicing and calibration.
After-sales and technical support: Helping customers source replacement equipment, address instrumentation challenges and consider their next steps as requirements evolve.
Having these capabilities available through one partner can make it easier for customers to coordinate their instrumentation requirements and access support at different stages of a project.
It also reflects our belief that a successful customer relationship shouldn’t end when an instrument has been delivered.
Experience Across Different Industries
No two process applications are exactly alike. Each industry brings its own operational requirements, measurement challenges and expectations.
PIS supports customers across a range of sectors, including:
- Food and beverage: Instrumentation supporting production processes, measurement and monitoring requirements.
- Energy generation: Solutions that help customers monitor and control critical process variables.
- Oil and gas: Instrumentation for demanding applications where measurement performance and reliability are important.
- Chemical processing: Measurement and control technologies suited to individual process requirements.
- Pharmaceuticals: Instrumentation supporting process monitoring and the specific requirements of regulated environments.
- Aggregates: Measurement solutions for industrial processes and challenging operating conditions.
Working across these sectors helps us understand the importance of selecting equipment according to the application, rather than assuming the same solution will work everywhere.
Our approach is always to understand the customer’s process, identify the requirements and help determine the most suitable way forward.
Evolving with the Industry, Staying Focused on the Customer
Experience isn’t just about how long a business has been operating. It’s also about how that experience is applied, shared and developed as technology and customer needs change.
The instrumentation industry continues to evolve, with new measurement technologies, increasingly connected systems and greater opportunities to improve process efficiency through better data and control.
At Process Instrument Solutions, we recognise the importance of keeping pace with these developments while maintaining the fundamentals that matter to customers: technical expertise, reliable products, clear communication and dependable support.
We continue to develop our people, strengthen our capabilities and work with supply partners to help customers explore new technologies and solutions.
Throughout this evolution, our focus remains on providing the right solution for the application and building relationships that support customers over the long term.
Since 1998, Experience Has Been at the Heart of What We Do
For us, experience is about more than the number of years we’ve been in business. It’s about understanding applications, recognising challenges, asking the right questions and using technical knowledge to help customers make informed decisions.
Since 1998, Process Instrument Solutions has continued to evolve, expanding from instrumentation supply into a broader range of products, engineering capabilities and lifecycle services.
Today, we bring those capabilities together to help customers navigate their instrumentation requirements, whether they’re selecting a new instrument, planning a project or looking for ongoing technical support.
Because getting measurement and process control right starts with understanding your process, choosing the right solution and having the expertise to support it.
Discover Our Approach and Expertise
Whether you’re reviewing your existing instrumentation, planning an upgrade or looking for a technical partner for your next project, our team is ready to discuss your requirements.
Discover how Process Instrument Solutions can support your business with instrumentation, engineering and lifecycle services.
Explore Our Services and Solutions
You can also meet our team to learn more about the people and expertise behind Process Instrument Solutions or contact us to discuss your application.